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Privacy Policy and Notice– Seth & Sukhie’s Pty Ltd

This is the privacy notice of Seth & Sukhie’s Pty Ltd ACN 644 875 409  (“we”, “our”, or “us”).


This privacy notice aims to inform you about how we collect and handle any information that we collect from you, or that you provide to us.  It covers both information that could identify you (“personal information”) and information that could not.

We take our obligations regarding your privacy and confidentiality very seriously.  We understand that all users of our website are concerned to know that their data will not be used for any purpose unintended by them, and that reasonable steps have been taken to ensure that such data will not accidentally fall into the hands of a third party.  Our policy is both specific and strict.  It complies with Australian law.  If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

If there are one or more points below with which you are not happy, please leave our website immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:

1.                   Business and personal information

This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client.  We undertake to preserve the confidentiality of the information and of the terms of our relationship.  It is not used for any other purpose.  We expect you to reciprocate this policy.

This information is used:

1.1.             to provide you with the goods and/or services which you request;

1.2.             for verifying your identity for security purposes;

1.3.             for marketing our services and products; and

1.4.             information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of seven years.  That is because we may need it in some way to support a claim or defence in court.  That is also the period within which our tax collecting authorities may demand to know it.

2.                   Market place information

When we obtain information from you specifically to enable you to buy a good or service offered on our website by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.

3.                   Your domain name and e-mail address

This information is recognised by our servers and the pages that you visit are recorded.  We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.  This information is used:

3.1.             to correspond with you or deal with you as you expect;

3.2.             in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our website;

3.3.             to send you news about the goods and/or services to which you have signed up; and

3.4.             to tell you about other goods and services offered by us or affiliated businesses and websites.

4.                   Information you post on our website

Information you send to us by posting to a forum or blog or in your advertisement (where relevant), is stored on our servers.  We do not specifically use that information except to allow it to be read, but we reserve a right to use it in any way we decide.

5.                   Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. 

6.                   Financial information relating to your credit cards

This information is never taken by us either through our website or otherwise.  At the point of payment, you are transferred to a secure page on the website of a reputable payment service provider.  That page may be dressed in our “livery”, but it is not controlled by us.  Our staff and contractors never have access to it. 

7.                   Note on padlock symbols and other trust marks

Many companies offer certification and an icon or other small graphic to prove to website visitors that the site is safe.  Some certify to a high level of safety.  Others are more concerned to take our money than to provide a useful service.  We do not handle information about your credit card so do not subscribe to any such service. 

8.                   Financial information about your direct debit

When you have agreed to set up a direct debit arrangement (if relevant), the information you have given to us is passed to our own bank for processing according to our instructions.  We may keep a copy. 

9.                   Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

10.               Third party advertising

Third parties may advertise on our website.  In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our website to your browser.  They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.  We do not have control over these technologies or the data that these parties obtain.  Accordingly, this privacy notice does not cover the information practices of these third parties.

11.               Third party content

Our website is a publishing medium in that anyone may register and then publish information about our goods or services or other matters.  We do not moderate or control what is posted.  If you complain about any of the content on our website, we shall investigate your complaint.  If we feel it may be justified, we shall remove it while we investigate.  Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you.  If we think, your complaint is vexatious or without any basis, we shall not correspond with you about it.

12.               Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others.  No such information is identifiable to you.

13.               Content you provide to us with a view to be used by third party

If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it.  It is up to you to satisfy yourself about the privacy level of every person who might see your information.  If it is available to the World, neither we nor you have any control whatever as to how it is used.

14.               Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any website.  They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server.  Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website.  The cookies we use may last for a single visit to our website (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use.  If you prevent their use, you will not be able to use all the functionality of our website.  Here are the ways we use cookies:

14.1.          to record whether you have accepted the use of cookies on our website.  This is solely to comply with the law.  If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our website will not work well for you;

14.2.          to allow essential parts of our website to operate for you;

14.3.          to operate our content management system;

14.4.          to operate the online notification form – the form that you use to contact us for any reason.  This cookie is set on your arrival at our website and deleted when you close your browser;

14.5.          to enhance security on our contact form.  It is set for use only through the contact form.  This cookie is deleted when you close your browser;

14.6.          to collect information about how visitors use our website.  We use the information to improve your experience of our website and enable us to increase sales.  This cookie collects information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited;

14.7.          to record that a user has viewed a webcast.  It collects information in an anonymous form.  This cookie expires when you close your browser;

14.8.          to record your activity during a web cast.  An example is as to whether you have asked a question or provided an opinion by ticking a box.  This information is retained so that we can serve your information to you when you return to the website.  This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose.  This cookie will last for 6 months, when it will be deleted automatically;

14.9.          to store your personal information so that you do not have to provide it afresh when you visit the site next time.  This cookie will last for 30 days;

14.10.      to enable you to watch videos we have placed on YouTube.  YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

15.               Calling our help line

When you call our helpline, we collect Calling Line Identification (CLI) information.  We use this information to help improve the efficiency and effectiveness of our helpline.

16.               Sending a message to our support system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need.  We record your request and our reply in order to increase the efficiency of our business / organisation.  We do not keep any personally identifiable information associated with your message, such as your name or email address.

17.               Complaining

When we receive a complaint, we record all the information you have given to us.  We use that information to resolve your complaint.  If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint.  We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

18.               Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment.  This information will be used only for purposes directly relevant to your employment.  After your employment has ended, we will keep your file for six years before destroying or deleting it.

19.               Marketing information

With your permission we pass your email address and name to related bodies corporate whom we consider may provide services or products you would find useful.  You may opt out of this service at any time by instructing us at https://sethandsukhies.com.au/contact/   

20.               Re-marketing

We may use re-marketing from time to time.  This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products / services when you visit some other website.

21.               Affiliate information